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Social Media Management

Are you looking for ways to solving current or emerging social media response problems? One Touch Direct can provide a complete social media response management solution. We have the software, the process and the people to help you implement and manage your social media client interactions - as part of our customer care services.

If your organization is having issues with:

  • Controlling or reducing social media response handle costs due to increasing volumes
  • Increasing customer dissatisfaction/negative brand impact due to slow response or failure to respond to complaints and/or information/service requests
  • Inability to track, measure, or meet response time objectives due to increasing volumes
  • Lost revenue opportunities due to inability to identify or engage—before the competition does—with customers inquiring about products or services the company or the competition sells
  • Risks associated with the inability to control response effectiveness, quality, accuracy, or policy compliance
  • Lack of visibility and information related to response volumes, responder productivity, and effectiveness required to adequately staff and manage the social media response related activity

With OneTouch Direct, not only can our social media solution monitor and track social media activities - Now, you can:

  • Increase use and reach of your social media based communications
  • Increase conversion rates and revenue
  • Increase customer satisfaction
  • Reduce customer support costs from higher cost channels to lower costs channels

Our customized programs and overall support for any client needs are built to order, providing the personalized service to satisfy high customer standards. Contact us to learn more.