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Customer Care

OTD’s ability to treat our customers as if they were their own, launch new programs, drive additional revenues and impact results real time is best in class.
— Senior Director, Financial Services

More Horsepower to Care for your Customers

Market leaders in telecommunications, financial services, consumer products and other industries trust OTD to care for their customers and maintain or exceed their award-winning quality standards.

From level one to full service customer care service, OTD reduces costs and increases customer retention and satisfaction. Our clients demand personalized, quality customer interactions and OTD delivers with measured quality results.

OTD builds customized solutions, integrates systems and develops tailored reporting packages for client care operations. Care services span the customer lifecycle and include:

  • Welcome calls/customer initiation
  • Overall product/service support
  • Billing support
  • Product Support
  • Retention and loyalty programs
  • Contract renewal
  • Winback programs

  • Seamless alignment with client operations
  • One call resolution
  • Professional, personable, experienced industry teams
  • Team organization and ops set to client specification
  • Measured quality and satisfaction scores

Our customized programs and overall support for any client needs are built to order, providing the personalized service to satisfy high customer standards. Contact us to learn more.