Call Center Services

Collections/Receivables Management

One Touch Direct provides multi-lingual domestic and near shore loss mitigation solutions specifically designed for you. We have decades of experience in the accounts receivable management industry, allowing us to deliver effective, consultative solutions that provide consistently superior results for our clients.

SERVICES Pre-Charge Off, First Party Collections Skip Tracing and Asset Searches Small Balance Portfolios Early Out Programs Pre Litigation Collections Third Party Post Charge Off Recoveries Liquidating Portfolio Servicing

INDUSTRIES SERVED Telecommunications Banking & Financial Services Utilities Commercial Receivables Management (B2B) Automotive Mortgage Healthcare

In addition to the traditional products and services, our state of the art Avaya network allows us to provide messaging services for our clients. This allows you to supplement your internal call strategies to generate incremental inbound traffic to make your associates more productive. Our automated messaging services, our customizable IVR solutions will allow you to expand your network without any additional hardware expense.

Given the increased regulatory complexity, you need a partner that understands the challenges and has the necessary processes in place to ensure regulatory compliance. To that end, OTD approaches each collections project with a dedicated team to manage the Quality Assurance and Regulatory Compliance process. Our QA team provides:

• Call Recording
• Full Time Multi-Lingual Monitoring By QA
• FDCPA Compliance Monitoring
• HIPAA Compliance Monitoring
• TCPA/Cell Suppression Screening
• Time Zone Filtering
• PCI DSS Compliance
• SSAE 16/ SOC1 Guidelines