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Retention

More than Retention Delighting Customers

OTD understands the extraordinary value of an existing customer relationships. When we serve your customer, it is our aim to both assist and delight them in the process.

Better Results with Retention Programs

Decades of experience in customer retention marketing have created a core competency at OneTouch Direct, creating expertise in cementing customer relationships through value-added programs including:

  • Loyalty programs — managing customer enrollment and management of value-added programs to create customer commitment and product/brand preference
  • Proactive and Reactive Save programs — strategic planning, data analysis, profiling for at-risk customers; outreach with effective save offers; inbound identification and management of at-risk customers
  • Winback — successful outreach to bring back former customers through a variety of incentives

Get More from the Front Line

As an extension of your business, we are on the front line, hearing directly from your customers about their needs, issues and ideas. With this feedback, we help clients to:

  • Identify Opportunities — OTD proactively identifies opportunities for existing customers including retention, cross sell, up sell and more.
  • Satisfy Customer Needs — When customer issues are presented to your front line at OTD, we actively support solutions with the training provided or by connecting the customer to your in-house experts.
  • Build Operational Excellence — Feedback from customers and front line teams drives process improvements.