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Inbound & Outbound Services

OTD is a significant part of our success in the selling of broadband service to its our customer base. They have the ability and creativity to impact results and maintain quality at a fixed price.
— Director of Outsourced Sales

OTD Serves All Direct Response Channels

Effective response and customer management programs include integrated contact strategies and various response options for customer convenience and cost efficiency. OTD serves all these inbound and outbound channels around the clock, 24/7, staffed with expert, professional representatives.

Inbound responses can be driven to:

  • Live representatives
  • Email and live chat session
  • Customizable IVR

Our clients are industry leaders, employing a variety of the best direct response media, from broadcast and print to internet and text messaging. OTD tailors all inbound response channels to meet all operational, measurement, management and other key program requirements for each program and channel.

Outbound channels to reach prospects include:

  • Outbound calling — driven by a sophisticated dialer for the best in contact rates
  • Blast messaging — provides message delivery with optional immediate or follow up response to any of our inbound channels

All outbound and inbound programs are executed with the same rigor for compliance, effectiveness, results and quality.