Call Center Solutions

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E-mail & Chat

Many customers prefer to interact online and expect that companies will provide online support options for communications.

OTD offers full online chat and email support services for our clients serving both the consumer and B2B markets. OTD provides:

  • Email Support — manage customer email requests, order and customer service needs
  • Chat Help — support care and sales needs via live chat sessions, 24/7, across consumer, B2B and technical support areas
  • Online Support — establish and manage all training, operations and systems necessary for service excellence
  • Results — OTD will meet all measurement criteria for operational and service quality